Nimble Secure Shipping System Removal 2.0

Welcome to the first step of using your Nimble device! Here, we will walk you through how to remove your Secure Shipping System, which keeps the robotic arm safe during transit. You can follow along with Samantha from our NimbleCare team in the video below, or click here if you prefer written instructions. Note that it is mandatory to remove the Secure Shipping System before use. Please keep the 4 screws and plastic cover in the event you’d like to return your Nimble device or send it back for repairs. The screws will need to be re-inserted for shipping and we will not be able to accept your return without them.

Step 1: Unbox your device.  Do NOT plug in.  Gently place your device on its backside on the black foam so the orange screws and plate (pictured below in black) are exposed and facing you. 

Step 2: All you need are your hands - no need for tools.  Gently unscrew the top 2 screws (pictured in black, but they’re orange on yours) by using your fingers to twist counterclockwiseNever pull or push the screws, because that may damage Nimble’s robotics system. You should unscrew until they fall out naturally.

Step 3:  Remove orange flat cover to reveal bottom 2 screws.

Step 4:  Repeat step 5 with the bottom 2 screws, taking care to never pull or push the screws.

Step 5:   Once all 4 screws are out, place Nimble on its correct side, on the legs.  Now you may plug in your Nimble.

Step 6:  Once your Nimble is plugged in, power it on by short pressing the red Power button, which should be solid at this state. While it’s booting up, it will blink for 30 sec to a minute.

Step 7:  Now your device should be in QR mode.  Your device should return to a white Power button, a red Paint button, and a blinking blue Wifi light.  At this point, it’s ready to connect to Wifi. 

Step 8: Pull up your app on your mobile phone, and follow directions on screen until it directs you to show QR code.

Step 9:  Holding the base of your phone with both hands, insert QR code into the top slot of your device until the line on screen lines up with the device exterior. As the device is reading the QR code, the LED bar will gradually turn a solid dark blue. This may take up to 1 minute.

*Please note:  if you have a privacy screen on your phone,  the device will not be able to read your QR code. You will need to either remove the privacy screen OR screen shot the QR code, send to another phone (without a privacy screen), and use that phone to insert the QR code screenshot.  Your device will still pair to your app on your phone.

Step 10:  Remove the phone when you see the mobile phone icon flash blue.  From here, your Nimble device is now connected to your Wifi, and will run a software update to ensure the latest and greatest is on your device.  The device will restart automatically after the software update - you will see the Power button blinking red.  This should take 2-3 minutes.  

Step 11:  Once successfully updated, your Nimble device will show a solid white Power button, and a solid white Capsule button (far right).  This means that you’re ready for your first practice manicure!  Your app should also show a ‘Success!’ message.

If you see a solid white Power button, and a solid red Paint button (middle), but your app shows a ‘Success!’ message, press the Paint button until all buttons flash.  This should return your device back to Capsule Ready (white Power, white Capsule button).