Returns and Exchanges
Our ultimate goal is to offer delight at your fingertips. Our devices and polishes are tested, inspected, and proven time and time again. We are confident that you will fall in love with your Nimble and use it regularly. If for any reason you do not, our return / exchange policy is as follows:
For Kickstarter backers, we offer a 60-day (from date of delivery), no questions asked, money-back guarantee for your Nimble device. We strongly advise keeping original packaging and Secure Shipping System 2.0 during the 60-day period. Please email NimbleCare at email@example.com with your order number for assistance.
Customer is responsible for reassembling the Secure Shipping System 2.0 so that the Nimble device arrives in working condition and the return shipping fees. If the original Secure Shipping System 2.0 was lost and needs to be replaced, $15 will be deducted from the refund and the NimbleCare team will send out a replacement. Any applicable customs and duties (i.e. returning from Canada or by way of a US military base or freight forwarder) must be pre-paid by customer.
For devices outside of the 60-day window, we do offer a 1 year warranty for the device hardware, subject to conditions here. Please email NimbleCare at firstname.lastname@example.org with your order number, device serial number, and a brief description of the issue for assistance.
Our polish colors are developed to complement all skin tones and we want our customers to be proud to show them off. Inquiries will be handled on a case-by-case basis with the ultimate goal of making our customers happy. Please email email@example.com with your order number for assistance.
Refunds / Returns / Exchanges: Due to sanitary reasons, we cannot offer returns / exchanges. All capsule sets are final sale.
Defects: We rigorously check our polish capsules for quality control. If you feel you have received a defective product, please email firstname.lastname@example.org with your order #, a clear photo of the defective capsule, and a brief description of the issue within 48 hours of receipt.